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Bug in Acronis Backup & Restore 10 Fails at 99% Completed Restore

I think I've found a bug in the Acronis restore system. My problem was that whenever I tried to restore a TIB file (image of my Dell D620 laptop), Acronis restore would get to 99% and fail. Repeatedly. Like 5 times. Each attempt taking almost 2 hours. Man, that's frustrating.

When I was doing the autopsy and checking out what was wrong, the logs reported errors on the drive, but only at the last second when the volume was getting finished up.

I also noticed that the size of the FAT16 volume created for the Dell utilities and the NTFS volume created for Windows was slightly different from my live system. Both drives were 320GB 2.5" SATA drives, but the attempted restored volumes where different.

For instance, my FAT16 on my original drive was 376MB and the FAT16 on my failed image drive was 384MB. The size of my original NTFS volume was 297.72 and the size of my failed volume was 297.71.

Update: Zimbra Web Client Doesn't Download Compressed Javascript

This issue has an updated article.

Well, not to speak too soon, but I may have finally worked out the issue with Zimbra and my client trying to use the advanced client. As outlined before, we've had some ongoing problems with the javascript failing to load and the advanced interface being useless.


Does the Cloud Matter?

I was asked the question,

What do think about "Cloud Computing"? Do you think it is the future for computing?

The answer is "yes". But, it will take a while before it gets really pervasive, and it won't ever be 100% of computing...

Zimbra Web Client Doesn't Download Compressed Javascript

This issue has an updated article.

I have a client using Zimbra that was having problems with the web client failing to start. It would get the the Zimbra logo screen, but not finish downloading everything.

The problem didn't occur everywhere. For instance, on the systems on the same LAN as the server, it worked fine. On some remote systems it worked fine. On the computers at his house, however, it wouldn't load. Only the "lite" HTML client would work.

We flushed the cache on the clients, but it didn't help. We checked for viruses and that didn't help. We called the cable company (ISP) and that helped a little, but still no joy.

We changed the MTU on the router: no help.

We upgraded to the latest 5.x version and still no joy.

The strange thing was, if we brought the system into the office, it worked.

I know Zimbra does some pretty elaborate caching and uses compressed javascript files, so I was pretty sure it had something to do with that...

Zimbra Failing to Re-index a Mailbox

I was getting a fatal error affecting a Zimbra server running 5.0.2. A user with a large mailbox (10gb, 38000 messages) was having problems, so the first thing I wanted to do was re-index their mailbox. This can fix a multitude of sins, but it can also take awhile and it is a very bad thing to cancel.

Anyway, I tried to re-index the mailbox and it would process for awhile and get to about message 2724, then all of a sudden it would start failing to index certain messages, then really crap out. Then it would actually take the Zimbra server down and I would have to restart it each time!

It seemed to be message specific in that mailbox (failed at the same point each time), so I rooted around in the /opt/zimbra/log folder and checked out the logs. I found the message number that it was stopping on, then found it in the message store for the user and renamed it. (The message number in the log is the prefix for the msg file that is stored in the user's store in /opt/zimbra/store/0/##/
where ## is the user's internal number.)

That allowed the reindexing to get past that message, but then it died just a little later.

After a lot of research and turning the problem upside down, I finally figured some things out...

Zimbra Upgrade Saga--Going from 4.0 to 6.0!

I needed to upgrade a client that had been lagging behind on Zimbra release upgrades. In fact, as of November 2009, they were still running 4.0!

Following advice from Zimbra, I decided to do the upgrade in jumps:
4.0.5 > 4.5.0
4.5.0 > 4.5.11
4.5.11 > 5.0.20
5.0.20 > 6.0.2

The problems started with the first upgrade...

Leadership Vision

To be a leader, you have to make people want to follow you, and nobody wants to follow someone who doesn't know where he is going.
--Joe Namath

One of the key aspects of leadership is the ability to create, and share, a vision.

A vision is a picture of where your group is headed. What are you trying to create? Why does your group exist? Where are we going?

Hire Talented People

"You cannot surround yourself with the smartest and most talented people and then start looking over your shoulder or behind your back, worried that somebody smarter or better might be on your heels."
--Jeffrey Katzenberg, CEO of DreamWorks Animation SKG, as quoted by The New York Times

Whether you are a one-person show or a large IT organization, you'll find youself having to hire or contract additional labor.

One of the most important secrets to success is to hire people that are not only talented, but more talented and smarter than you are.

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