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Excel 2003 Crashing on Cut or Paste

By steve - Posted on 03 August 2011

I had a user report that, all of a sudden, anytime they cut or pasted something in Excel 2003 running on Windows 7, Excel would crash.

We'd had a problem before with Skype and Bluetooth causing Excel to crash, but when I checked this setting in the registry, it WAS set to zero as needed:

HKLM\SOFTWARE\Microsoft\Office\Excel\Addins \BtOfficeAddin.BtOfficeIntegration.1\LoadBehavior REG_DWORD 0x0

Change the LoadBehavior key from 3 to 0, if needed. In this case, it was already 0.

So, that left the user still having the problem...

I ended up checking for compatibility issues with the option to do so in Windows 7 after disabling UAC.

UAC is the "User Annoyance Crap" program that Windows Vista introduced and Windows 7 continues to foist on users. You'll disable it eventually, so you can just go ahead and do it now on the command line running as Administrator:

C:\Windows\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 0 /f

Now reboot for this to take effect.

Next, fix Excel by running the compatibility wizard:

  • Right click the shortcut to Excel 2003.
  • Click "Troubleshoot compatibility"
  • The Wizard will say, "Detecting issues"
  • The Wizard will say, "Resolving issues"
  • Click "Try recommended settings"
  • You might see it recommending Windows XP (Service Pack 2) mode and offering to "test compatibility settings for the program"
  • Click the "Start the program..." button to try it
  • Click the "Next" button
  • Click the "Yes, save these settings for this program" option to save the new compatibility settings
  • You should see a "Troubleshooting has completed" confirmation window
  • Close the troubleshooter window
  • Restart Excel
  • Test to see if that fixed it

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