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What's Up with Adobe Flash Player 10?

All of a sudden, I've had multiple clients calling me today with problems from upgrading, or trying to upgrade, Adobe Flash. They can't seem to uninstall it from Add/Remove Applications in the Control Panel and then re-install it.

So far, though I don't know the cause, I've found a quick solution...

Android G1 Dev Phone Settings for AT&T

These are the settings I needed to get my new Android G1 phone to talk to ATT's (AT&T's), formerly Cingular's, data network...

Error 12031 or Similar When Updating Quickbooks 2009

When updating Quickbooks 2009, I've had situations where the "Maintenance Releases" won't update. I get an error #12031 or similar error. Looking in google and the quickbooks sites gave some suggestions about making sure IE was my default browser (ugh!), making sure IE security settings were low enough, etc., but nothing helped. It was also suggested that you do the update manually, which I did, but that didn't fix the error when updates were tried again.

I finally figured it out!

Goofy Mouse Selection Issues with Excel 2003

I had a user ask me how to get out of a goofy Excel 2003 issue: the mouse cursor would move around, but it always acted like the left button was pushed so that it was constantly selecting cells. Other programs were not affected.

Here's what we tried as possible solutions, any one of which may work for you, but it was only the last one that did it for us:

Where Did My Outlook Email Addresses Go?

Some Outlook 2003/2007 users don't create contacts for their email addresses, they just use the "TO: cache" in the TO: box. This is where you can start typing a name and the email address shows up for you. This isn't a good idea because you can't easily remove entries from the cache (if they are wrong) nor is the file backed up or in a common place.

However, sometimes you have to deal with it. For instance, you might move someone from an old machine to a new one and they'll ask you, "where did all my email address goes?"

Here's how you find the cache file and move it to another computer:

  1. Quit Outlook.
  2. Click Start, and then click Search.
  3. In the Search Companion left-side panel, click All files or folders.
  4. In the All or part of the file name: box, type *.NK2.
  5. In the Look In box, click to select your local hard disk.
  6. Click More advanced options, click to select Search hidden files and folders check box.

Outlook 2003 Stops Displaying Images in Preview or E-mail Windows

Some day you may find that Outlook 2003 stops displaying images in preview or E-mail windows. It may have to do with the Outlook Temporary Items folder (OLK*). You just have to clear it out. Close Outlook before preceding.

  1. Locate the Outlook Temporary Items folder. You can find it by opening an attachment and seeing where it tries to save it to if you do a "Save As...". You can also find it by opening the Registry and finding HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security. Double click on the OutlookSecureTempFolder key. Right click the Value Data field and select Copy. It should be in the form of %USERPROFILE%\Local Settings\Temporary Internet Files\OLK6 where OLK6 is some randomly generated string that always starts with OLK. If you know the command line, you can open a command line window and do:
    cd "\%USERPROFILE%\Local Settings\Temporary Internet Files\OLK*"
    and that will usually work, unless you have more than one OLK.

Problem with Embassy Wave Trust Suite on Dell D620

A few weeks ago, my finger scanner stopped working on my Dell D620 laptop. I use the Embassy Wave Trust Suite that came with the scanner on my laptop to login multiple times a day, but for some reason, probably a Microsoft automatic update, it stopped working.

When I finally had a few minutes to work on it, I downloaded the latest software from Dell and tried upgrading. That didn't work because I was going from an older version of the Suite and the newest version refused to go from 1.x to 2.x. So, I uninstalled the old version and started the install again. It ran for awhile, but right near the end, it threw the error:

"The Wave Installer could not install the prerequisite Wave Infrastructure. Reason: Could not run installer. Fatal error during installation."

Then it proceeded to roll back the entire software installation. There was an error in eventvwr.msc that reported:

Source: MsiInstaller
Type: Error
Event ID: 11722

Client Gets Blacklisted By Their Customer's System, After Customer's System Sends Bad Emails!


the story of...

"The Amazing Bouncing Notification Emails!"

I have a client whose customer's Websense anti-spam server was blacklisting them. No amount of convincing would get the techs at my client's customer to whitelist my client.

That meant we had to figure out, with limited information, why we were getting blacklisted. The techs weren't very helpful. They just kept saying, our server is seeing your backscatter and you won't drop off until 24 hours after you stop spamming us...

Killing a MySQL Runaway Query

I had a client using mysql create an SQL query that was going to result in a few gazillion rows and this query was bogging down the server. Since I use the PostgreSQL command line a lot more frequently than the mysql command line, it took me awhile to remember what to do to find the query that was the problem. It is really quite simple...

Improving Your Zimbra Connector Email Experience While Traveling

I had a client that ran into a problem where he couldn't receive new emails due to a large email with photo attachments slowing things down.

Laptop Zimbra users have the option of only downloading email headers, then they can pick which emails they want to download and read. You normally don't have to do this, but, while traveling, you may find that your connection does not deliver the speed you are used to. When that happens, you can improve your email experience by changing the email mode from "download everything" to "download headers only".

Here's how...

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